SHIPPING & RETURNS

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with our product, we offer a straightforward  return policy to ensure your peace of mind.

1. Eligibility:

   • To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as received.

   • The return must be initiated within 14 days from the date of costumer delivery.

2. Return Process:

   • Please contact our customer support team at info@lunakcosmetics.com to initiate the return process.

   • Provide your order details, reason for the return, and any supporting information.

   • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if required.

3. Return Shipping:

   • The customer is responsible for shipping the product back to our designated return address.

   • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.

   • Any shipping costs incurred during the return process are the responsibility of the customer unless the return is due to our error or a defective product.

4. Inspection and Refund:

   • Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.

   • If the product is found to be in satisfactory condition, we will process your refund.

   • Refunds will be issued in the same form of payment used for the original purchase.

5. Non-Returnable Items:

   • Certain items may not be eligible for return due to hygiene reasons, software licensing restrictions, or other limitations. Please refer to the product description or contact our customer support team for more information.

6. Exchanges:

   • We currently do not offer direct exchanges. If you wish to exchange your product, we recommend initiating a return as per the return policy and placing a new order for the desired item.

Please note that this return policy applies to website products only. For products purchased through authorized resellers or third-party platforms, their respective return policies may apply.

If you have any further questions or concerns regarding our return policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products.