FAQ

We know how important your order is, so we aim to fulfil orders as quickly as possible. Please note that we can help you modify your order before shipment. It includes changing the power or the colour of an item, removing an item, changing your shipping address. While we cannot cancel or change an order once it has been shipped, you are welcome to return the item to us in accordance with our Returns.

Our coloured contact lenses are meticulously crafted in accordance with the globally recognized ISO 13485 guidelines. From the initial manufacturing stages to the crucial processes of sanitization, packaging, and storage, we adhere to these stringent standards to ensure the highest level of quality and safety. It is important to note that our lenses are classified as clinical medical devices, which means they have undergone rigorous testing and evaluation to obtain the CE certification. This certification serves as a testament to our commitment to providing products that meet the strict regulations and requirements of the medical industry. You can have peace of mind knowing that our lenses are not only designed to enhance your appearance but are also held to the highest standards of quality, making them a reliable choice for your vision needs.

The item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out.

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it and send email to us about the case for a reship.

If you do not receive an email from LUNA COSMETICS within 24 hours after placing your order please check your email address on file whether it is correct. If you still need assistance, Please Contact US by email: info@lunakcosmetics.com

There may be several reasons why your order may have been canceled: If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be canceled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used coupon for your order, a new coupon will be issued for that portion of your payment.